At Kenneth Hikes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund guidelines below.

Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be unused, in their original packaging, and in the same condition as received.

• Certain items such as customized products, clearance items, or personal-use gear may not be eligible for return.

Return Process

To request a return, please contact us at [email protected] with your order details. Once your return request is approved, you will receive instructions on how to send the item back to us.

Refunds

• Refunds are processed after we receive and inspect the returned item.

• Approved refunds will be issued in the form of store credit or replacement product.

• Since we only accept Cash on Delivery (COD) as a payment method, direct cash refunds are not available.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange a replacement at no additional cost.

Non-Returnable Items

• Used or damaged items caused by customer mishandling

• Products without original packaging or missing parts

• Customized or special-order items

Contact Us

For any return or refund inquiries, please email us at [email protected].